Get started with the Universal Add-On Background informationSome Android devices show the message This device supports screen sharing only. This is because not all Android devices manufacturers are/ were compatible with our remote control solution, as a tailor-made add-on is required for each device/manufacturer.
The Universal Add-on is not available for the TeamViewer Host.Learn more here: GeneralThis article applies to TeamViewer users using the QuickSupport App to control Android devices running Android 7 or newer remotely.To control an Android device remotely, you need the TeamViewer QuickSupport App anda dedicated add-on for each device/manufacturer installed on the Android device.To control Android devices remotely that do not have such an add-on, you can use the Universal add-on, that has been created to cover all devices with no dedicated add-on.📌Note: The Universal add-on is only available for devices running the TeamViewer QuickSupport App and Android 7 (or newer). Universal Add-On for Android - TeamViewer Support
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